Salesforce | Layoff Event
Summary
Salesforce is significantly reducing its customer support team, planning to cut headcount from 9,000 to 5,000 employees, with 51 to 100 workers affected in Washington state on November 3, 2025. The company attributes these layoffs to the efficiencies gained from its new AI model.
Layoff Details
- Reason
- AI automation of customer support roles. CEO Marc Benioff announced on the Logan Bartlett podcast that AI can now handle 50% of customer support work previously done by humans, leading to elimination of 4,000 support positions. Confirmed by NBC Bay Area on September 2-3, 2025.
- Affected Locations
- Washington state (51-100 employees)
- Affected Departments
- Customer support team
Market Impact
Salesforce's layoffs, driven by AI efficiencies, could be viewed positively by investors as a move towards higher profitability and a leaner operational model.
Industry Context
This is a clear example of how AI adoption is directly impacting job roles, particularly in customer support, and is a growing trend across the tech sector as companies seek to automate and optimize.
Stock Performance Around Layoff
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Recent Salesforce News
Stock Price
Company Info
- Website
- www.salesforce.com
- Industry
- Software - Application
- Sector
- Technology
- Headquarters
- San Francisco, CA, United States
- Founded
- 1999
- CEO
- Mr. Marc R. Benioff
- Employees
- 76,453
Event Snapshot
Financials
Disclaimer
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