Insights

Employment intelligence, in long-form.

Deep dives on layoffs, hiring, and the economic signals shaping the workforce. All sourced, verified, and grounded in data... but also opinions.

Salesforce Layoffs 2025: 4,000 Workers Cut as AI Replaces Customer Support

Jan 7, 2026 • 8 min read

Company Deep Dives

Salesforce Layoffs 2025: 4,000 Workers Cut as AI Replaces Customer Support

Salesforce CEO Marc Benioff announced that AI agents have replaced 4,000 customer support workers, cutting the support team from 9,000 to 5,000. A deep dive into the most transparent AI-driven layo…