Telecom Services

Verizon Communications Inc. is undergoing a significant restructuring under its newly appointed CEO (announced November 20, 2025). The company is cutting more than 13,000 jobs as part of a comprehensive efficiency drive following the completion of 5G network buildout, automation of customer service operations, and consolidation of retail locations. The restructuring aims to streamline operations and improve profitability in a maturing telecommunications market.

Streamline operations, growing competition from mobile providers, lost internet customers

Comcast is implementing a significant organizational restructuring within its Connectivity & Platforms division, its largest unit encompassing Xfinity internet, mobile, and pay TV services. This initiative, announced in September 2025 with layoffs expected to commence in January 2026, aims to enhance efficiency, improve competitiveness, and address prolonged broadband subscriber losses. The restructuring involves phasing out a three-tier division-based management structure in favor of a more centralized model, thereby removing an entire management layer between corporate headquarters and regional offices. Regional teams will now report directly to a newly created executive position overseeing nationwide operations, a role to be filled by Amy Lynch as president of regional operations. This strategic shift is designed to streamline reporting relationships, standardize pricing nationally, and simplify operations to better align with the company's future strategy, including efforts to boost broadband growth and Xfinity Mobile gains. The move is also a direct response to recent financial pressures, as Comcast reported a loss of 226,000 internet customers in Q2 2025, the highest on record, alongside 325,000 video subscriber losses. The company has been attempting to rebound by focusing on wireless services, integrated offerings, and introducing five-year price locks for new broadband customers. The restructuring aims to create a simpler, leaner, and more agile business to compete more effectively against rivals offering fiber and fixed wireless access, and to position the company for future growth. Customer-facing frontline teams, such as those in customer service and retail, are explicitly stated to be unaffected by these changes.

Telus eliminated 2,000 positions in Barcelona following Meta Platforms' decision to end its content moderation contract. This highlights growing volatility in outsourced tech services and the impact of major tech companies' strategic shifts on service providers.